1) Has my order been taken into account?
Once your payment has been validated, a note appears on the screen and tells you immediately that your payment has been confirmed. A confirmation e-mail is sent to you indicating the validation of your order and your payment. View your orders from your account by clicking on “My Orders”.
2) How can I track my order?
You can track your order for all deliveries to France and Europe. Once your order has been shipped, you will receive an e-mail with a tracking link that will allow you to follow the delivery of your package directly on the carrier’s website.
3) What do I do if an item is missing from my order?
If you notice that an item is missing from your order, please contact our Customer Service by email at firstname.lastname@example.org, specifying your order number and the reference of the item not received. We will do our best to respond to your request as soon as possible.
4) What should I do if I receive a defective item?
If you notice that an item in your order is defective, please contact our customer service by email at email@example.com, specifying your order number and the reference number with a photo of the item attached. We will reply to you as soon as possible.
5) What types of delivery do you offer?
We do our best to offer you various types of delivery:
_ Mondial Relay
_ Chrono Point Relais
_ Chrono Express
Find the delivery rates by clicking on Delivery Rates.
6) What about payment?
Secure payment online by credit card (Debit, Visa, Mastercard, PayLib, E.Bleu, Maestro):
_ E-transactions by Crédit Agricole
7) How do I take care of the mask?
The longevity of leather depends mainly on its daily care and cleaning.
If you neglect it, it can quickly fade and stain more easily.
A cloth moistened with water also works well. In fact, pollution, pollen and even external particles are sometimes deposited on leather.
Moisturizing wipes, cleansing milk or moisturizing cream are ideal. Using a soft cloth, apply the product to your mask, massaging gently until the product penetrates completely into the leather.
Some use a spray bottle or a small bottle filled with a white vinegar and linseed oil mixture (the amount of linseed oil should be 2 times the amount of vinegar) once a month.
Clean any stains as soon as possible with a dry cloth and rub with a damp cloth if it’s a stubborn stain.
Machine washable at 30°C.
8) What are the different tanning processes?
Vegetable tanning using plant extracts is hypo-allergenic and uses only natural products that are harmless healthwise. Quebracho is hypo-allergenic, free of chromium, heavy metals, pentachlorophenol, dimethyl fumarate and other azo dyes. Tanning is compliant with Reach regulations.
Mineral tanning which does not contain chromium and has no hazardous or prohibited components. It complies with the Reach standard and all applicable standards.
Stain tanning is a chemical process that must comply with human health safety standards in addition to being subject to the European Reach standard.